In a significant undertaking, we partnered with Retelit Spa to enhance the sales and after-sales service capabilities of the world’s largest automobile manufacturer. Our mission was to assist the Core team in designing and developing the after-sales area of a comprehensive enterprise application, set to transform dealer operations across multiple countries in Europe.
Objectives
Our collaboration aimed at providing expert Product Ownership, solution architecture, and general technical guidance. The goal was to support the main Italian contractor, Retelit Spa, in refining and expanding the application’s after-sales functionalities, ensuring a seamless and efficient experience for dealers throughout the network.
Our Approach
True to our ethos, we integrated our team members directly within the client’s teams, fostering a collaborative environment that nurtures innovation. This hands-on approach allowed us to navigate the project’s complexities together and ensuring our contributions were perfectly aligned with the project’s objectives.
Outcomes
The after-sales module has undergone a complete overhaul, with its enhanced version set to be rolled out across two countries by 2024. This achievement marks a significant milestone in the application’s evolution, promising to elevate the operational efficiency of dealers in the client’s network.
Challenges and Solutions
Adapting to the intricate web of stakeholders and the extensive corporate structure of our client presented a formidable challenge. Our success in this domain was achieved by cultivating strong, day-to-day relationships with key stakeholders, ensuring a fluid exchange of ideas and a cohesive approach to problem-solving. This constant collaboration was crucial in navigating the project’s demands and organizational shifts.
Lessons Learned
The project underscored the importance of direct collaboration and continuous engagement in shared practices, such as daily scrums, sprint planning, and retrospectives. These practices were instrumental in maintaining alignment across the project’s teams and ensuring that our contributions were impactful and in harmony with the overall project goals.
Ready to get started?
If your enterprise is in need of support to scale up an existing team, or seeks guidance on enhancing application development processes and efficiency, Srilbyte is here to help.
Our experience in navigating complex projects and our collaborative approach to problem-solving can provide the boost your projects need to reach their full potential. Reach out to us to discuss how we can support your objectives.
